Hi! I’m Erika, a customer service, operations, and business development professional with over 15+ years of experience working with customers and businesses, solving problems, handling escalations, and supporting day-to-day operations.
I’ve spent a large part of my career with companies like AT&T and Capital One, where I gained experience in customer service, sales, technical support, fraud, compliance, account investigations, and handling complex customer concerns. These roles taught me how to communicate with different types of customers, stay calm under pressure, pay close attention to details, and take ownership of an issue until it’s resolved.
I also have B2B business development experience working with the U.S. market. My experience includes researching companies and decision-makers, lead generation, cold calling and email outreach, qualifying prospects, appointment setting, building relationships with potential clients, maintaining CRM records, following up on opportunities, and helping move prospects through the sales pipeline. I’m comfortable speaking with business owners, managers, and other decision-makers and adjusting my approach depending on the industry and the person I’m speaking with.
My background also includes U.S. real estate. I worked remotely as an Acquisition Specialist for Blubuy Houses, where I handled property research, due diligence, market analysis, documentation, and communication with brokers and sellers. I helped manage different parts of the acquisition process, from reviewing potential properties to coordinating information needed before closing.
Over the years, I’ve become very comfortable working independently in a remote environment and learning new systems, CRMs, and online tools. I have experience with phone and email communication, administrative work, documentation, research, data management, customer retention, sales, and working with U.S.-based customers and businesses.
Some areas I can help with include:
• Customer service and escalations
• Email, chat, and phone support
• B2B business development
• Cold calling and email outreach
• Lead generation and prospect research
• Appointment setting and follow-ups
• CRM and pipeline management
• Real estate research and acquisitions support
• Administrative and operations support
• Technical troubleshooting
• Fraud, AML, KYC, and compliance support
• Sales and customer retention
• Documentation and reporting
• Research and due diligence
• Social media and basic Canva content
I’m someone who likes to understand a problem and figure out the best way to solve it rather than simply passing it along. I learn new processes quickly, communicate well with both customers and business clients, and can work independently without needing constant supervision.
I’m looking for a long-term remote opportunity where I can use the experience I’ve built over the years, continue learning, and become someone the team can genuinely rely on.
