BSIT graduate with strong technical troubleshooting, problem-solving, and communication skills. Experienced in diagnosing and resolving software issues, collaborating remotely with cross-functional teams, and documenting technical solutions. AWS Cloud Foundations certified with a solid understanding of IT infrastructure and cybersecurity fundamentals. Seeking an entry-level Technical Support role where I can apply my analytical mindset and customer-focused approach to help users resolve technical issues efficiently.
