CHRISTIAN YVES VELASCO
Chat Sales Representative | Chat Support | Lead Engagement
Philippines | -----------| -----------
PROFESSIONAL SUMMARY
Chat Sales and Customer Support professional with approximately 1 year of experience in online sales, customer engagement, follow-up, objection handling, and digital product sales. Managed 40–50 conversations daily and generated approximately $600–$1,000+ in sales during medium-to-high traffic shifts. Additional experience in Medicare cold calling, lead qualification, CRM-based lead management, and customer follow-up.
CORE SKILLS
Chat Sales | Customer Support | Lead Engagement | Lead Qualification | Sales Follow-Up | Objection Handling | Needs Discovery | Rapport Building | Digital Product Sales | Product Research | AI-Assisted Research
PROFESSIONAL EXPERIENCE
CHAT SALES REPRESENTATIVE
Remote | Approximately 1 Year
• Managed 40–50 customer conversations daily, maintaining personalized communication across multiple active chats.
• Sold digital products through needs-based conversations, product recommendations, and personalized offers.
• Built rapport, identified customer interests, handled objections, and followed up with inactive or undecided customers.
• Generated approximately $200–$300 per low-traffic shift and $600–$1,000+ per medium-to-high traffic shift.
• Adapted communication style to different customer personalities and purchasing behavior.
Tools: Infloww, Hubstaff
SALES REPRESENTATIVE — MEDICARE CAMPAIGN
Remote | Philippines
• Conducted outbound cold calls and engaged prospective Medicare customers.
• Qualified leads, identified customer needs, handled objections, and maintained follow-up.
• Worked with CRM-based lead management and structured sales processes.
• Handled skeptical and frustrated callers while maintaining professional communication.
EDUCATION
Bachelor of Science in Electronics and Communications Engineering (ECE)
Undergraduate University Study | More than 1 year of coursework
TOOLS & TECHNICAL SKILLS
CRM / Sales: GoHighLevel (Familiar) | HubSpot CRM (Familiar) | Infloww | Hubstaff
AI: ChatGPT | Gemini | Perplexity | Grok
Other: Product Research | Basic Spreadsheets | Computer Hardware Knowledge | 55+ WPM Typing
ADDITIONAL
Strong written English | Comfortable with US customers | Remote work | Available for US business hours | Comfortable learning new software and workflows
