I am Paul Joshua E. Acoba, a Technical Support Engineer, IT operations professional, DevOps practitioner, and software developer with 10+ years of experience supporting business-critical systems, infrastructure, cloud environments, and web applications.
I specialize in L2/L3 technical support, incident investigation, root cause analysis, systems administration, IT asset management, documentation, automation, cloud support, and full-stack web development. I have experience working across customer support, infrastructure, software, and operations, including production troubleshooting, log and API analysis, issue escalation, developer coordination, and process improvement.
My technical background includes Windows, Linux, Active Directory, Google Workspace, Microsoft 365, AWS, Google Cloud, DigitalOcean, Docker, Kubernetes, GitHub, GitLab, CI/CD, Jira, Zendesk, Salesforce, ServiceNow, SQL, PostgreSQL, Supabase, REST APIs, PHP, JavaScript, TypeScript, React, Next.js, Node.js, HTML, CSS, and automation workflows.
I am available for full-time remote work, contract roles, or project-based work in technical support, IT operations, DevOps, systems administration, automation, AI integration, and web application development.
