Quality Lead & Operations Specialist | LSS White & Yellow Belt | Data Analysis & AI Training
Results-driven Professional with over 11 years of experience in Quality Assurance, Leadership, and Operations within the BPO and Fintech sectors. I specialize in driving operational excellence through Root Cause Analysis (RCA), Lean Six Sigma methodologies, and data-driven performance coaching.
With a strong technical foundation in Information Technology and advanced proficiency in MS Excel and Data Visualization, I have a proven track record of preventing significant financial losses—saving companies upwards of $430K AUD through proactive auditing. My experience extends to freelance operations, including E-commerce management (Alibaba/Amazon) and AI Data Annotation.
Top Skills
Quality Management: Internal Audits, Calibration, FMEA, and Performance Reporting
Leadership: Supervised teams of Senior Evaluators; expert in coaching and stakeholder management.
Data & Analytics: Advanced Excel, Pareto Analysis, and QA Dashboard creation for real-time KPI tracking.
Operations & Marketing: Inventory management, lead generation, and Social Media content strategy.
Specialized Tech: AI/Computer Vision Annotation (CVAT), Salesforce, and basic HTML.
Professional Highlights
Financial Impact: Awarded the Concentrix APAC President’s Club honor for identifying errors that prevented a $380,000 AUD lossProcess Improvement: Implemented semi-automated reporting tools and Knowledge Management protocols that streamlined onboarding and compliance.
Strategic Transitions: Served as a Subject Matter Expert (SME) for "Project Cloud," successfully transitioning 61 back-office processes from client to delivery team
Certifications
Lean Six Sigma (Yellow & White Belt)
Root Cause Analysis & FMEA
SEO & Amazon Launchpad Courses
Advanced Microsoft Excel
Why Hire Me?
I bring a "Quality First" mindset to every project. Whether you need a lead for a complex back-office operation, a data analyst to build your reporting dashboards, or an operations specialist to manage your e-commerce logistics, I offer a blend of high-level leadership and technical "ninja" execution.
