Customer Service Representative | Billing & Collections Analyst
Reliable | Detail-Oriented | Results-Driven
With over 9 years of experience in customer service, billing, and collections, I help businesses improve customer satisfaction, streamline accounts receivable processes, and reduce outstanding balances while maintaining a professional and empathetic approach.
What I Offer
Customer Service (Voice, Chat, Email)
• Clear, professional communication
• Conflict resolution with empathy and professionalism
• Customer support through CRM platforms such as Zendesk, Freshdesk, HubSpot, and Salesforce
Billing & Collections
• Invoice tracking and account reconciliation
• Professional follow-up on overdue accounts with diplomacy and firmness
• Experience with B2B and B2C collections
• Strong proficiency in Microsoft Excel for reporting and tracking
Why Work With Me?
• Strong written and verbal English communication skills
• Highly organized, consistent, and deadline-driven
• Calm and solution-focused when handling challenging situations
• Committed to accuracy, customer satisfaction, and financial results
Tools & Platforms
CRM: Zendesk, Salesforce, Zoho
Communication: Slack, Zoom, Google Workspace, WhatsApp
Spreadsheets: Microsoft Excel (pivot tables, formulas), Google Sheets
Accounting: QuickBooks
I am dedicated to helping businesses maintain excellent customer relationships while keeping accounts organized and up to date.
Let’s work together to keep your customers satisfied and your books in order.
