Microsoft 365 Administrator and IT Support Specialist with over 10 years of experience in enterprise IT, systems support, and client-facing troubleshooting. I have worked in banking, telecom, and large-scale environments (FIS).
I enjoy solving problems, keeping systems organized, and making work easier through practical automation and AI-assisted workflows.
Core skills:
- Microsoft 365 administration: Exchange Online, Entra ID / Azure AD, SharePoint Online, Teams, MFA, user provisioning, license management, access control
- IT support: account issues, VPN troubleshooting, SaaS support, application issues, incident resolution
- Reporting and automation: Power BI, Power Query, Excel reporting, Power Automate, Zapier, -----------
- AI-assisted workflows: faster troubleshooting, documentation, and report creation while keeping work structured and accurate
Relevant background:
- 5 years at FIS supporting enterprise clients and systems
- Experience with Oracle, MS SQL, and Jira Service Management
- Trained end users and management-level clients
- Supported enterprise environments in banking and telecom
- Sole IT resource and M365 administrator at TeqnologixPH for 5+ years with full workload ownership
Available for ongoing part-time work, 10 to 20 hours per week.
Open to long-term clients who need reliable Microsoft 365 administration, IT support, and practical automation.
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