Email & Chat Customer Support | Content Moderator
I am a detail-oriented and reliable customer support and content moderation professional with almost 4 years of experience supporting high-volume digital platforms. I specialize in email and chat support, order and tracking concerns, refunds, returns, cancellations, account inquiries, and content review, and social media comment moderation.
I pride myself on clear communication, consistent quality, and a practical approach to problem-solving. I have handled 40 to 80 or more customer tickets daily, depending on queue volume, while maintaining accuracy and following workflows. I also have experience reviewing user accounts, comments, videos, and images against company guidelines in a big social media platform.
Whether you need help managing customer emails, resolving order concerns, or monitoring social media comments and DMs, I’m ready to support your business with reliable and consistent service.
Tools & Platforms Used in Previous Roles: Google Workspace, Microsoft Office, Slack, Salesforce, TikTok, Facebook, and Threads.
