Responsibilities
Project Coordination
• End-to-end project coordination of translation projects, including identifying clients' requirements & project scope, providing quotes using our Quoting application and managing deadlines.
• Provide assistance to the quality management process, including proofreading documents.
• Use appropriate tools and systems to analyse files and prepare them for translation, convert and publish translated files.
Customer Service
• Handle web, email (G Suite) and phone requests from new or existing clients, including handling incoming enquiries from internal and external stakeholders.
• Live chat support for prospective and current clients (Zendesk Chat)
Record-keeping & Reporting
• Accurate and timely entry of project data in our operational systems (Excel Live) to track project coordination tasks
• Entering contractor bills in Xero (accounting software)
• Produce high-quality reports for management and the team.
