With over seven years of diverse experience spanning customer service, technical support, e-commerce operations, and virtual assistance, I am confident in my ability to deliver exceptional value to your team and enhance your operational efficiency.
Throughout my career, I have consistently demonstrated a strong capacity to manage complex customer interactions and technical workflows. During my six-year tenure at Synnex Concentrix Corp. as a Customer Service Agent and Subject Matter Expert, I mastered omnichannel support—handling phone, email, and chat operations while providing critical technical and back-office order support. This foundation was further strengthened during my time at Peak Support, where I served as a Member Support and Order Support Specialist, utilizing advanced CRM and e-commerce platforms such as Salesforce, Shopify, SAP, and Oracle Services Cloud to streamline processes.
In addition to my traditional BPO experience, my role as a Virtual Assistant and Training Manager at Quantum Virtual Assistants allowed me to excel in lead generation, cold calling, social media management, and appointment setting. This background, combined with my early training as a registered professional in healthcare environments, has honed my attention to detail, adaptability under pressure, and capacity to work efficiently with minimal supervision.
I am highly proficient in modern digital tools, including Recharge, Gorgias, Bold360, and Microsoft/Google productivity suites. I pride myself on being a diligent, motivated, and detail-oriented professional who is fluent in English and dedicated to achieving organizational goals.
