I'm an Automation Specialist with 5+ years of experience in customer operations and account management, now focused on building AI-powered workflow automations that save businesses time and reduce manual work.
On the automation side, I hold multiple Zapier Academy certifications and an IBM SkillsBuild AI Fundamentals credential. I design and deploy multi-app automations using Zapier, Google Workspace, and AI tools — from lead-routing systems to content pipelines and agent-based workflows that monitor, trigger, and act without manual intervention. I've built a portfolio of applied case studies showing real automations solving real business problems, not just theory.
On the operations side, I bring hands-on experience as an Account Specialist, managing client relationships, resolving escalations, and keeping accounts running smoothly. This gives me something a lot of automation folks don't have: I understand the actual workflows I'm automating because I've lived inside them — ticketing systems, CRM updates, follow-up sequences, reporting, and the small repetitive tasks that eat up a team's day.
What I bring:
Zapier automation design (multi-step Zaps, filters, paths, webhooks, AI agents)
Google Workspace integrations (Sheets, Docs, Gmail, Drive)
Customer/account management: escalation handling, client retention, CRM upkeep
Process mapping — I can spot what should be automated because I've done it manually
Clear communication in English and Filipino
