Results-driven Technical Support Specialist with over a decade of experience in troubleshooting, software implementation, and customer service across industries such as SaaS, real estate technology, and IT solutions. Adept at configuring and optimizing POS and property management software, providing top-tier technical assistance, and streamlining issue resolution processes. Known for reducing downtime, enhancing operational efficiency, and improving customer satisfaction by implementing proactive support strategies and knowledge base documentation. A collaborative problem-solver with strong communication skills, committed to delivering high-quality service and continuous process improvement.
