I am adept at troubleshooting a wide range of issues, including hardware, network, software, and tools. I specialize in managing Active Directory services by creating new user accounts, modifying user permissions, and resetting passwords. I also assign Group Policy Objects to enforce security policies, software installations, and system configurations across the organization.
I provide prompt and effective technical support to end-users, resolving hardware, software, and network-related issues efficiently. Additionally, I assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and peripherals.
My experience includes working with Sophos, particularly in adding web categories and application filters, and utilizing Xcitium endpoint manager and Tropa ticketing system.
As a worker, I aim to leverage my technical skills to propose and implement the best tools and solutions tailored to the needs of the accounts I manage. I am dedicated to delivering high-quality support and ensuring seamless, secure operations within the organization, contributing to the overall success and efficiency of the team.
