Detail-oriented and customer-focused professional with 10+ years of experience in customer service, order fulfillment, logistics coordination, and inventory management. Proven track record in handling multichannel support, managing end-to-end order processing, and collaborating with cross-functional teams to ensure smooth daily operations. Skilled in using tools such as Shopify, Gorgias, Fulfil, and WMS to streamline workflows and enhance customer satisfaction. Strong background in working with 3PLs, monitoring KPIs, and driving process improvements to boost efficiency and performance. Adept at solving complex issues, communicating clearly, and delivering excellent service in fast-paced e-commerce environments.
Personal Skills:
• Possess excellent verbal and written communication skills
• In-depth knowledge of the process and standards of business operation
• Excellent organizational and time management skills
• Ability to interact effectively with colleagues and customers
• Quick problem solver with ability to meet deadlines within limited time period
• Diplomatic, positive attitude and ability to perform tasks under pressure
• Possess excellent negotiations and sales skills
• Excellent with data entry and word processing tools
• Available to work a flexible schedule
• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software.
• Adept at completing assignments such as data entry work and transcription within provided timelines.
Computer Skills:
• MS Word, Excel and PowerPoint, Internet Research, Google Docs, Freshbooks, Quickbooks, Shopify, ASANA, Zopim, Pipedrive, Trello, Slack, Gorgias, Basic HTML Codes
