Experienced Operations Supervisor and Quality Assurance Analyst with over 10 years of expertise in administration, documentation, and team management. Skilled in email and calendar management, reporting, and virtual support using Microsoft Office, Google Workspace, Slack, Zendesk, and MS Teams. Known for strong problem-solving, time management, and leadership skills, with a proven ability to deliver high-quality work under deadlines. Seeking to leverage administrative and virtual assistance expertise to help businesses streamline operations and improve efficiency.