I have over 7 years of experience in customer service across BPO, e-commerce, telecom, and streaming platforms. I’ve worked with companies such as Boost Mobile for telecom support and provided assistance for streaming platforms like Hulu, Disney+, and ESPN+.
In e-commerce, I have about a year of experience supporting Shopify stores as a freelancer, handling customer inquiries including order status, tracking details, returns, and refunds. I also have 2 years of experience using AutoDS, supporting suppliers such as Amazon, Walmart, AliExpress, Alibaba, and CJdropshipping, as well as selling channels like Shopify, eBay, and TikTok Shop.
I specialize in resolving account and order issues, troubleshooting technical problems, and ensuring positive customer experiences. I enjoy helping people, quickly learning new systems, and finding efficient solutions.
I am proficient in CRM and support tools such as HubSpot, Salesforce, Intercom, Zendesk, ClickUp, and Slacks which allow me to efficiently manage tickets, track customer interactions, and collaborate with teams. I am detail-oriented, adaptable, and quick to learn new systems and processes.
