Customer Service Representative, Customer Care Specialist, and Digital Marketing

• CUSTOMER SERVICE REPRESENTATIVE
Mobile Telecommunication

*Duties and Responsibilities
- Update account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Educate customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• CUSTOMER CARE REPRESENTATIVE
Airlines Travel

*Duties and Responsibilities
- Providing assistance to passengers for their new bookings, check-ins, existing reservations, and boarding passes.
- Give information about flight updates, flight delays, baggage assistance, wheelchair assistance, unaccompanied minors, bringing pets, and etc.
- Deliver options for missed connections, cancelled flights, and any voluntary re-booking.
- Delivering the right information especially travel documents needed for international flights.

• VIRTUAL MARKETING ASSISTANT

*Duties and Responsibilities
- Marketing design: Canva Marketing Design
- I handle captions, designs, video edits, website experience, proofreading, revisions, content calendars, inbox management, social media assistance, and scheduling
- Video Editing: Editing clips/filmed vidoes, adding b-roll,basic cuts, adding captions and basic branding, creating short clips for social media, editing video scripts after filming, and preparing videos for use in social media, funnels, pages or calendars, and website.
- Website Experience: creating copy and applying it to pages, adding opt in forms, CRM connections, videos, and calendars, adding integrations, testing functionality like links, forms, and pages, making content updates and requested tweaks, ongoing website maintenance, and blogging
- Admin Support: I create forms, surveys, online calendars
- Customer Support: I manage inboxes like e-mails
- Social Media: content creation, video editing, and scheduling
- Email Marketing: prospect and customer nurtures, and copywriting
- Marketing Funnels: tweaking, adding opt-in forms, calendars, embed codes and copywriting