I am a passionate customer service representative with more than 8 years of experience. I have skills in communication, sales, marketing, interpersonal skills and problem solving. My experiences are listed below.
*Travel agent - assisted customers in booking and changing hotel, flight and car reservations.
*Technical Support - assisted customers fix their mobile phone issues by doing basic troubleshooting. I was also part of Support group where we handle complaints call.
*Billing Consultant - assisted customers with their bill inquiries and disputes. *Sales and Lead Generation Specialist - offered products to customers to upsell, add a new product and process orders.
*Subject Matter Expert - assisted novice agents in following the correct process.
*Loan Consultant - processed client’s loan requirements submitted, advise client of their loan status and submit their application for approval.
*Collections Representative - assisted customers with their past due accounts, collected payments, scheduled payments and submitted disputes.
*Support Role - listened to call recordings and did side by side coaching to agents.
*Temporary Trainer - trained newly hired agents to be equipped with soft skills.
I am confident, have initiative, a team player, willing and able to learn new skills. I’m caring and love connecting with people. I also graduated with a degree in Real Estate Management and I'm a Real Estate Salesperson.
