Detail-oriented and results-driven Insurance Prior Authorization Specialist with over 4 years of experience supporting healthcare operations in remote/work-from-home environments. Skilled in managing prior authorization requests, verifying insurance benefits, and ensuring timely approvals while maintaining strict compliance with information security and HIPAA standards.
Experienced in CSR voice and chat support, administrative assistance, and delivering high-quality customer service in fast-paced settings. Strong ability to handle high-volume data entry, email management, scheduling, and documentation with accuracy and efficiency. Proficient in Google Workspace and Microsoft Office tools, with excellent time and task management skills to consistently meet and exceed performance metrics.
Recognized for strong written and verbal communication, problem resolution abilities, multitasking capabilities, and maintaining organization while supporting cross-functional teams remotely.
