Customer Service Representative with 3+ years of experience supporting Australian customers through inbound phone and live chat channels. Skilled in customer inquiry resolution, booking modifications, payment processing, and CRM documentation using Salesforce CRM and Navitaire Skyspeed. Recognized as Top Agent for Trade Voice with a 98.76% performance score and maintained a 99.56% attendance rating while handling high-volume customer interactions. Experienced in following account-specific procedures, maintaining accurate customer records, and delivering professional support in fast-paced environments.
