- Troubleshot, diagnosed, managed networks, and resolved technical issues.
- Collaborated with husband to manage the family business.
- Contributed to business management by overseeing marketing, sales strategies, budgeting, and financial planning.
- Performed installation and setup services.
- Conducted security assessments and offers recommendations for network protection.
- Contributed to IT operations and network management, supporting system administration tasks, network configuration, and troubleshooting.
- Monitored networks, servers, routers, switches, and other devices to detect issues.
- Provided comprehensive IT support, resolving software and hardware problems, ensuring smooth computer system and network operations.
- Performed basic IP operations, including configuring addresses, subnetting, and managing protocols for network communication and connectivity.
- Resolved customer inquiries, complaints, and electronic issues.
