Proven experience as a Customer/Technical Support Representative or similar role in a BPO or IT environment.
Strong problem-solving skills and ability to diagnose and provide resolution to issues.
Excellent communication skills, both verbal and written.
Familiarity with remote desktop applications and help desk software.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Have a customer-focused attitude, with the ability to prioritize their needs.
Handled schedule and appointment setting.
Calendar Management skills.
And some basic to intermediate IT troubleshooting that can be done on a regular basis.
Have the experience and used to working under these environment:
Fast-paced environment requiring flexibility and adaptability and can work on an environment that doesn't need much supervision as I can adapt and do my tasks and responsibilities during work schedule.
Being given contsructive criticism to improve on is something that I would take seriously and have the will and open mindedness to learn from this and to be a better person moving forward.
