**Profile Summary:**
Highly skilled IT Support Specialist with extensive experience in providing timely and effective resolution to user queries and technical issues, including O365, hardware, and network/VPN problems. Expert in developing comprehensive Knowledge Base Articles (KBAs) to document common technical issues and their resolutions. Proven ability to respond promptly to outages, diagnose root causes, and implement corrective actions to restore service. Adept at handling IT escalations and VIP requests, ensuring high-priority issues are addressed swiftly and efficiently. Experienced in managing IT onboarding requests for Operations and Support teams, facilitating smooth transitions for new hires. Dedicated to delivering high-quality IT support and enhancing user satisfaction through proactive problem-solving and continuous improvement.
