Building new SFDC features/elements, including
but not limited to custom objects, fields,
permission sets, approval processes, workflow
rules, email alert, templates, validation rules, and
lightning pages.
Sandbox and change-set deployments.
Working on resolving level III escalated cases for
resolution within a defined SLA or proper
endorsement to Product Owners.
Implemented solutions and/or workarounds to
resolve system errors and data issues to avoid
downstream effects on marketing or sales teams.
Responsible for testing/monitoring platforms (i.e.
Oracle, Aurora, Mosaic, Vision Commerce,
Genability, DocGen, Twilio App, Leankor, Skedulo,
Nice-In-Contact, Adobe Sign, and Field Service
Lightning (FSL).
Track end-user requests and identify trends and
issues in JIRA.
Working closely with stakeholders, product expert
teams, and Digital team in the User Acceptance
Testing for validation of solutions and
workarounds to resolve client issues or requests.
Develop new and maintain existing processes and
procedures(e.g., KB, runbooks) to improve i-----------
management, proper triaging of the issue, analysis
of i----------- and determine escalation paths.
Proven experience in Agile/Scru-----------thodologies
and ITIL practices including change control.
