Results-driven professional with five years of experience in the Business Process Outsourcing industry, specializing in both the financial and healthcare sectors, serving USA-based clients. In the financial sector, handled operations for a major credit card company, while in the healthcare sector, assisted with USA Veterans' disability compensation claims. Possess a strong educational background with a degree in Entrepreneurship and is currently pursuing a Master in Business Administration. Adept at managing client relationships, resolving complex issues, and delivering exceptional service.