Customer Support Specialist | Virtual Assistant | E-commerce & Technical Support
I am a dedicated Customer Service Representative with 4+ years of experience in e-commerce customer support, sales support, and technical support. I specialize in handling inbound and outbound calls, email support, live chat support, order processing, order tracking, account management, billing inquiries, troubleshooting, customer retention, and issue resolution.
I am proficient in Shopify, Zendesk, Gorgias, Odoo, Konnektive, (Einstein 360), ACSR, ITG, Avaya, Xcally, Slack, Gmail, Google Workspace (Google Docs, Sheets, Forms, Calendar, Meet), Microsoft Office (Word, Excel, PowerPoint), Trello, Canva, Loom, and CRM. I am quick to learn new software and can easily adapt to different systems and workflows.
I am highly organized, detail-oriented, dependable, and committed to delivering exceptional customer experiences. Whether you need a Customer Support Representative, Virtual Assistant, E-commerce Support Specialist, Technical Support Representative, Appointment Setter, Email Support Specialist, Chat Support Agent, or Administrative Assistant, I am ready to help your business grow and succeed.
