Experienced Virtual Assistant with a strong background in Customer Service, Quality Assurance, Sales, Lead Generation, Job Assigning, Complaints Management, and Retention. With over 6 years in customer-focused roles, I am skilled in delivering high-quality support across multiple channels and managing complex customer interactions. Additionally, I am well-versed in managing payment discrepancies, ensuring accurate records, and liaising with finance teams for timely resolutions. My ability to handle complaints with professionalism and empathy has strengthened my capacity to retain clients and build long-term loyalty.
