HelpDesk IT professional with 8+ years of Level 1 support experience, specializing in network, POS, and server/desktop troubleshooting. Experienced in user account management, SQL report generation, and maintaining detailed support documentation. Proficient in MS Office suite (Word, Excel, Teams, Outlook/OWA, PowerPoint) and skilled in SQL Server Management Studio, Snow/ServiceNow, Active Directory, and CRM tools. Known for strong problem-solving abilities, dedication to process improvement, and effective communication. As a dedicated team player adaptable to change, I am well-suited for roles as a General Virtual Assistant, providing comprehensive administrative support; IT Technical Support, delivering hands-on troubleshooting and system maintenance; Data Entry, ensuring accuracy and efficiency in data management tasks; and Non-voice Support, utilizing my technical expertise to address customer inquiries and provide efficient solutions.
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