Results-driven Collection Specialist experienced in managing high-volume delinquent accounts, negotiating payment arrangements, and conducting follow-ups through calls, SMS, and email. I consistently meet or exceed monthly targets by combining persistence, empathy, and professional communication.
I am skilled in account recovery, client communication, collections reporting, data entry, and accurate recordkeeping. I am also proficient in Microsoft Excel, Microsoft Word, Google Sheets, and WeCom.
Organized, dependable, and comfortable working independently, I am ready to help businesses recover outstanding payments while maintaining positive client relationships.
