Dynamic and adaptable professional with nearly 12 years of comprehensive experience in the BPO industry, covering a wide range of functions including data entry, order and contract processing, customer and sales support, administrative assistance, consumer affairs, auditing, quality analysis, and report generation. Experienced in providing dedicated support to executive managers and directors, ensuring smooth day-to-day operations and effective communication. Skilled in executing detailed quality audits, pinpointing improvement opportunities, and driving process enhancements to boost efficiency and customer satisfaction. Renowned for a keen eye for detail and strong analytical capabilities, consistently ensuring high levels of accuracy and reliability. Committed to leveraging a versatile skill set and quality-focused mindset to add value to a progressive, growth-oriented organization.
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