I've worked as a Customer Service Associate for 7 years in total. I've handled different lines of business, both outbound and inbound, through phone, live chat, and email. I've received different kinds of inquiries and concerns regarding our customer's Telco issues. In addition, I've also taken inbound calls from our technicians about the delaying of their job order tickets when customers are not around, and I am the one who calls out our customers for confirmation and asks for their preferred time or availability. Entering data, processing the case, and encoding accurate information or details are my expertise. I am knowledgeable about navigating CRM tools. My dedication and work ethic when it comes to work are my strengths. If I'm given a certain task, I always see to it that I accomplished it with excellence and on time. I do love collaborating with my colleagues and sharing my knowledge.
Verified
