An accomplished General Virtual Assistant and customer service professional with extensive experience across diverse platforms—face-to-face, phone, email, and CRM systems. Skilled in handling customer inquiries, managing relationships, and providing consistent support across multiple communication channels.
Previously entrusted as a team leader, responsible for onboarding and training new staff, conducting performance evaluations, and leading regular skill-development sessions to maintain team excellence.
In my role as a General VA, I have worked with tools like Housecall Pro to assist service-based businesses with job scheduling, customer communication, invoicing, and CRM management. This hands-on experience has made me proficient in supporting remote operations for field service teams with efficiency and professionalism.
Additionally, I served as a procurement specialist, overseeing strategic purchasing and inventory coordination, helping streamline business operations and control asset management.
