Hi! I'm a results-driven customer support expert with over 9 years of experience across Level 2 support, quality analysis, cold calling, SaaS sales, real estate acquisition, and eCommerce.
Customer Support (5+ yrs) – Handled 70+ live chats/day (3 concurrency), 200+ emails, and 30+ calls. Resolved complex concerns using Salesforce, Amazon Connect, Omni Dialer, and Inside AU.
BPO Quality Analyst (2 yrs) – Audited interactions for compliance and performance using Verint, MS Office & Google Suite.
Cold Calling/Appointment Setting (1 yr) – Managed 600–700 calls/day with 6+ qualified transfers daily using Vicidial, Vortex, and Zoiper.
SaaS Sales Manager / Cold Outreach (1 yr) – Conducted cold outreach to food and grocery delivery companies, delivered product demos, discussed pricing, managed follow-ups, handled client concerns, and coordinated with developers on client requests and launch updates.
Real Estate Property Acquisition (1 yr) – Spoke with warm and hot property leads, built rapport with sellers, gathered property details, ran comps, presented offers, followed up, updated CRM notes, and sent contracts to secure deals.
eCommerce: Dropshipping Support (1 yr) – Shopify expert handling 200–300 emails/day, refunds, chargebacks, supplier coordination, and logistics issues.
I combine speed, empathy, and precision to deliver top-notch service and results. Let’s work together to support and grow your business!
Verified
