In my current role as a Gaming Operations Assistant, I have honed my ability to manage concerns and optimize operational efficiency. My responsibilities include resolving escalated issues from Customer service representatives, conducting quality assurance assessments, and maintaining comprehensive reports on game issues. I have also played a key role in crafting standard operating procedures for recurring issues, contributing to smoother operations and enhanced player satisfaction.
Prior to my experience in gaming operations, I held roles in logistics management as a Logistics Assistant Supervisor and Data Encoder, I developed strong organizational skills and a keen attention to detail. I successfully managed inventory and ensured accurate documentation for deliveries, demonstrating my ability to thrive in fast-paced environments and deliver results under pressure.
