E-commerce Specialist with 10+ years of professional experience, starting in the BPO industry and transitioning into remote virtual assistant and e-commerce roles supporting Shopify, Amazon, eBay, and Walmart businesses.
I have a strong background in customer experience, e-commerce operations, and people leadership. I previously held team leadership roles in the BPO space, where I coached agents, handled escalations, monitored performance, and supported process improvements. I now continue this leadership path at Deal US, managing daily support operations, overseeing quality and compliance, and supporting team performance in a remote environment.
My experience covers order management, refunds and returns, dispute resolution, product and listing accuracy, and workflow optimization. I’m detail-oriented, dependable, and comfortable working in fast-paced, metrics-driven remote teams.
Open to remote e-commerce operations, Shopify support, and leadership roles, where I can contribute both hands-on expertise and proven management experience.
