Customer Support Representative with over 5 years of experience in addressing and resolving complex customer queries. I am passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.
After nearly four years as a call center agent handling an international telecommunication account, I transitioned from the BPO industry to a freelance career, providing customer support and virtual assistant services for an E-commerce company. My role involved responding to customer queries with precise information regarding their orders and product inquiries, fulfilling orders and diligently completed all assigned tasks. I also assisted customers with their return and refund requests, tracking shipments as well as updating delivery addresses.
