I am a licensed Civil Engineer with a strong foundation in site engineering, complemented by extensive experience in customer service. My diverse professional background includes:
• Site Engineer: 4 months of hands-on experience in overseeing construction projects, ensuring compliance with safety standards, and managing on-site operations.
• Customer Service Representative: 1 year and 3 months of experience in handling medical insurance inquiries and claims for the US market, providing exceptional support and resolving complex issues efficiently.
• Senior Support Specialist: 1 year and 10 months in a leadership role within customer service, where I honed my skills in team management, process improvement, and delivering high-quality customer experiences.
My unique combination of technical engineering expertise and strong customer service skills enables me to excel in dynamic and challenging environments, delivering results and fostering positive relationships with clients and tea-----------mbers.
Verified
