I’m an experienced E-commerce Operations Specialist with a strong background in managing high-volume orders for 7-figure international e-commerce businesses.
I specialize in:
• Customer Support & Escalations (Gorgias, Zendesk, Freshdesk, more)
• Order Fulfillment (DSers, CJDropshipping, AliExpress, Direct Suppliers, more)
• Disputes Management (PayPal, Stripe, Klarna, more)
• Led a team of 10-15 Agents and Managed a Department with 40+ employees.
• SOP & Process Improvement (including automation improvements, Quality Assurance)
• Social Media Management (influencer outreach, creating and scheduling contents)
I’ve been involved in the bigger picture of customer service operations — from managing a department , teams and monitoring performance to improving workflows, analyzing ticket volumes, planning staffing, and solving operational issues.
I’m highly organized, detail-oriented, and comfortable working independently in fast-paced e-commerce environments. I take ownership, solve problems proactively, and focus on building processes that make customer support more efficient.
I’m looking for a long-term opportunity where I can bring both my expertise and operational experience to help your business grow.
