Dedicated Customer Service Professional with 3 years of experience in email, chat, and phone support. Skilled in resolving customer inquiries, basic technical troubleshooting, and maintaining accurate documentation using Excel and Word. Strong in communication, problem-solving, and managing multiple tasks efficiently.
Core Skills:
Customer Communication
Conflict Resolution
Technical Troubleshooting
Case Management
Multi-Tasking & Prioritization
CRM & Productivity Tools (Excel, Google Suite, MS Word, Pricelabs, Calendly, Hostaway)
Adaptability & Independent Work
Empathy & Customer Care
Experiences:
- Technical Support & Customer Service – Telco (Teleperformance) |
- Resolutions 1 – Airbnb (TDCX PH) |
- Back Office Content Moderation - META (TaskUs) |
- 1 Year Airbnb VA Guest communication.
I am passionate about supporting other in achieving their goals, with their property on Airbnb schedules, Calendar, Customer Inquiries and, bookings without any worries.
Tools:
Zendesk
Hostaway
Guesty
Pricelabs
Slacks
Looking forward to working with you!
