• A healthcare support professional with nearly four years of experience assisting members in a fast-paced, HIPAA-compliant environment. I specialize in patient communication, benefits verification, appointment coordination, and detailed documentation that ensures continuity of care.
• I support healthcare members through both inbound and outbound interactions, handling 50–80+ cases daily while maintaining accuracy, empathy, and professionalism. In 2025, I was selected for upskilling as a Healthcare Navigator, where I conduct proactive outbound calls for appointment reminders, follow-ups, and care coordination — helping improve patient engagement and reduce missed appointments.
• I am highly organized, dependable, and comfortable working remotely. I understand the importance of confidentiality, clear documentation, and patient-centered communication. My goal is to support medical practices by ensuring patients feel informed, guided, and cared for — even behind the scenes.
• If you're looking for a Medical Virtual Assistant who values precision, professionalism, and patient trust, I’d be glad to connect.
