Hi I'm Edge. I worked as a customer service for almost 7 years. I managed Magento and Shopify for business in 3 yrs.
I've been handling chats, emails and calls to assist customer's inquiries. Providing solution with empathy and sense of urgency. Making sure that the customer will be 100%. Satisfied.
I also managed a team of agents for a company in the USA, train them and oversee the team to make sure to support the business.
I also book appointments for check ups with patients for an eyewear company.
I am easy to adapt products, system and business work arounds.
Hope we can work together!
