I am a former Guest Experience Representative for a small rental business located in Atlanta, Georgia, specializing in the following:- Ensured accurate billing procedures were followed at all - times to prevent discrepancies on guest invoices upon checkout.
- Managed reservations accurately, preventing overbooking and reservation errors.- Handled guest complaints professionally, resolving issues promptly to restore positive experiences.
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I am a previous Team Lead for 1 year and a customer support for 3 years of an Accommodation Provider program in the BPO industry specializing in the ff:
- Account management (Setting up profile, payments and payout methods)
- Reservation arrangements including bookings, alterations and cancellations.
- Mediating between hosts and guests due to booking issues such as cleanliness, amenity issues, etc...
- Explaining payment and payout amount breakdowns to users
- Damage claims specialist
