I have worked in the BPO industry for over 5 years. Recently, with Amazon as a Customer Service Associate, with Amazon our main call drivers are "Where's my Stuff?" these are concerns where we help and educated customer about their order status. We also assist customer with orders that are damaged, lost, or undeliverable. We would offer the best solution available whether be a refund, replacement, a return or a partial refund. I have assisted customers from ----------- in the United States and also assisted customers from ----------- in United Kingdom. Aside from that, I was also assigned during peak seasons to back up Amazon Logistics, Amazon's very own Delivery Carrier. Also Backed up with Amazon Kindle, Amazon Music, Prime Video and Amazon Live Events. We use chat, email and phone in assisting customers.
