Certified Bookkeeper | Certified Xero and Quickbooks Pro-Advisor

Billing Support Associate • Certified Bookkeeper • Certified Xero and Quickbooks Pro-Advisor • General Virtual Assistant • Customer Service Professional

Experienced Billing Support and Customer Service Professional with 5+ years in fintech and e-commerce, specializing in billing inquiries, payment issues, refunds, charge disputes, and account management. Skilled in Zendesk and CRM tools, Shopify management, delivering accurate resolutions and exceptional customer service.

Hard Skills:
• Billing Support - Chargebacks, Alerts, and Disputes
• Virtual Assistance - Management, Scheduling Appointment, Training, and ECommerce Sales
• Customer Support and Support - Calls, Emails, and Chats with 60 WPM
• Shopify Management Assistance
• Bookkeeping - Quickbooks and Xero Accounting Software
• Accounts Reconciliation
• Payroll Management
• Financial Reports Generation
• Time Management
• Accounts Payable
• Accounts Receivable
• Invoicing
• Data Entry


APPLICATIONS, SOFTWARE, TOOLS I USE

Accounting Software
• QuickBooks Online and Enterprise Desktop
• Xero
<8efe80624d780eba0c6493ec45140364>Email and CRM Software
• Zendesk
• LiveAgent
• Kayako
• Outlook
• Gmail

E-Commerce
• Shopify
• Amazon

Payment Tools for Invoice, Chargebacks, Billings, Collection, and Reporting
• Paypal
• Stripe
• Braintree
• Worldpay
• Airwallex
• Nuvei
• Unlimit
• PayNext
• Primer

Other
• Google Sheets
• Google Docs
• Microsoft Excel
• Microsoft Word
• Ring Central
• Zoom