I am an IT Service Desk Analyst with experience supporting enterprise users in a fast-paced environment. My expertise includes Identity & Access Management (IAM), Active Directory, Microsoft Entra ID (Azure AD), user account administration, VPN support, Citrix Workspace, and Windows/macOS troubleshooting.
I have experience handling incidents and service requests, account provisioning and deprovisioning, password resets, access management, and remote technical support through chat, email, and phone. I am comfortable working independently, following established processes, documenting solutions, and providing excellent customer service.
Skill Summary:
• IT Service Desk & Help Desk Support
• Technical Troubleshooting
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Identity & Access Management (IAM)
• User Account Administration
• Account Provisioning & Deprovisioning
• Password Reset & Access Management
• VPN & Citrix Support
• Windows & macOS Support
• Remote Desktop Support
• Incident & Ticket Management
• Customer Service & End-User Support
• Documentation & Process Improvement
Contact me through:
