I have 3 years of Customer Service experience and 5 years of Fraud Specialist experience totaling 8 years of service with a premier banking institution based in the US.
My core duties during my tenure were to help resolve customer concerns regarding their credit card usage, as well as troubleshooting their online credit accounts.
Subsequent to my promotion to Fraud, my tasks were to engage with customers and review transaction alerts, including facilitating fraud prevention strategies on their credit accounts and/or applications.
