Strategic and results-driven Client Success, Recruitment, and Business Operations Professional with over 8 years of diverse experience spanning Human Resources, Recruitment, Client Success, SaaS, and professional career services. Experienced in working directly with CEOs and senior stakeholders, managing client relationships, supporting business operations, and delivering high-quality services in fast-paced, remote environments.
I bring a strong combination of client success strategy, recruitment expertise, career services, business support, and operational coordination, with a proven ability to independently manage priorities, solve problems, improve processes, and deliver outcomes with minimal supervision.
My experience includes managing the full client lifecycle—from onboarding and relationship management through ongoing support, retention, renewals, and post-service follow-up—while building trusted relationships with clients and stakeholders. I have also supported clients with professional resume development, ATS optimisation, interview coaching, career positioning, job-search strategies, and personal branding, with a strong understanding of recruitment practices and the Australian employment market.
Beyond client-facing responsibilities, I have supported business leaders with day-to-day operations, project coordination, administrative management, digital content, social media strategy, reporting, process improvement, and business development initiatives. I am highly comfortable taking ownership of projects from start to finish and working independently to ensure deadlines, quality standards, and business objectives are consistently met.
CORE STRENGTHS
• Client Success & Relationship Management
• Recruitment & Talent Acquisition
• Career Services & Resume Development
• Executive & Business Support
• Business Operations & Process Coordination
• Client Retention & Account Management
• Interview Coaching & Candidate Support
• ATS & Resume Optimisation
• Australian Recruitment Market Knowledge
• Personal Branding & LinkedIn Optimisation
• Social Media & Digital Content Strategy
• Project & Workflow Management
• Stakeholder & Cross-Functional Collaboration
• Reporting, Data Management & CRM/HRIS Platforms
• Process Improvement & Operational Efficiency
I am a highly adaptable, proactive, and self-directed professional who can step into a business, understand how things work, identify what needs to be done, and take ownership without requiring constant direction. I am particularly effective in roles where trust, initiative, discretion, organisation, communication, and accountability are essential.
I am seeking opportunities where I can bring my combined experience in client success, recruitment, business operations, and executive support to help a growing organisation improve its processes, strengthen client relationships, and achieve its business goals.
Verified
