- Validate customer requests for credit, assign credit lines and make credit recommendations in accordance with existing corporate credit policies and procedures Maintain credit control timelines
within Service Level Agreements (SLAs)/Key Performance Indicators (KPIs)
- Responsible for reviewing campaign requests made by the client sales team with the objective of approving or rejecting credit
- Support bankruptcy and liquidation process in terms of credit control and system flagging in internal tools
- Respond to and investigate level 1& 2 credit related queries from internal and client teams
- Maintain complete, accurate and efficient customer credit files
- Complete daily credit reports
- Accurate creation and update of customer information in the centralized customer information system
- Build relationships with and support internal departments as part of the customer maintenance process
-Resolve issues and ensure complete resolution. Escalate issues where necessary
