Responsibilities:
Managed large volumes of incoming calls, emails, and chats, ensuring prompt and effective customer service.
Identified and assessed customer needs to provide accurate and satisfactory solutions.
Built and maintained strong customer relationships through open and interactive communication.
Provided detailed information about products and services using the right tools and methods.
Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution.
Maintained detailed records of customer interactions, processed customer accounts, and filed necessary documents.
Adhered to communication procedures, guidelines, and policies to ensure consistency and quality.
Achievements:
Successfully resolved customer issues on the first contact, contributing to increased customer satisfaction.
Consistently received positive feedback from customers for excellent service and support.
Implemented a new CRM system that improved efficiency and reduced response times by [X]%.
Trained and mentored new tea-----------mbers, improving team performance and customer service quality.
