I am an experienced Operations Manager and Client Relations Manager with a robust background in customer service, technical support, sales, and human resources. Over the past 15 years, I have honed my skills in driving customer engagement, executing marketing campaigns, and implementing customer retention strategies. In my recent role, I developed and executed marketing campaigns to boost brand awareness and customer engagement, conducted market research to identify target demographics and trends, and managed social media platforms to enhance brand visibility and interaction using tools such as Rumba, Sawgras, Ringba,BIGIN and Zoho.Previously, I served as a Retention Analyst, where I implemented strategies that significantly reduced customer churn. I analyzed customer feedback to identify improvement opportunities and collaborated with teams to develop targeted retention initiatives. My earlier roles included providing customer service, technical support, and sales assistance. I consistently delivered high customer satisfaction scores, provided technical support, and exceeded sales targets through effective upselling and cross-selling techniques.Additionally, I have experience in human resources and recruitment, where I managed the recruitment process, developed training programs for new hires, and handled employee relations. My sales experience includes promoting telecommunications products, building strong customer relationships, and consistently meeting or exceeding sales targets while acting as a brand ambassador.Throughout my career, I have demonstrated a strong ability to enhance customer satisfaction, drive sales, and manage marketing and retention efforts, making me a versatile and valuable asset to any organization.
SKILLS: Project ManagementFraud Detection and PreventionLeadershipClient CommunicationMarketingEnd-to-End SalesCustomer Services and MarketingAnalytical ThinkingTeam CollaborationCRM UtilizationHuman Resources and RecruitmentSales and UpsellingMarket Research and AnalysisAdmin workEmail Management
